Frequently Asked Questions (FAQs)
HOW LONG WILL MY ORDER TAKE?
Click here for our full shipping and delivery info at our Shipping and Handling Policy Page.
HOW CAN I CHECK THE STATUS OF MY ORDER?
Once an order is on its way, you will be sent a shipping confirmation email containing your tracking number so you can keep an eye on progress.
You can also check the status of your order using our order tracking page here.
If you don't see any tracking updates for see 'tracking does not exist' please do not worry it can take a few days for the system to update with the courier's information.
For additional Shipping concerns, please view out Shipping and Handling Policy
If after 25 business days of your order date you still cannot see any updates please contact us at sales@dukeanddaisystore.com and we'll help you out :)
CAN I MAKE CHANGES TO MY ORDER?
All orders are processed as quickly as possible once received
If you wish to make changes to your order you must inform us via email at sales@dukeanddaisystore.com
Your change request must include the following information:
- Subject Line: Order Change Request
- Your order number
- The name and email address used to place the order
If your order has already been processed we can no longer make any changes.
WHAT DELIVERY OPTIONS DO YOU OFFER?
We currently offer FREE shipping on all orders over $45
DO YOU SHIP WORLDWIDE?
Yes we do!
I'VE ORDERED MULTIPLE ITEMS, WILL I RECEIVE THEM TOGETHER?
If you place a large order, it may be sent out in multiple shipments to get the products to you as quickly as possible.
WHAT PAYMENT OPTIONS DO YOU OFFER?
We accept payment by PayPal, Visa, MasterCard and American Express
CAN I RETURN OR EXCHANGE AN ITEM?
Click here for our full Return and Exchange info
WHAT IF I RECEIVE A FAULTY ITEM?
Click here for our full Return and Exchange info
ARE THERE ANY CUSTOMS FEES TO PAY?
We are confident that there will be no customs fees, but in some rare instances there may be.
Any customs fee or import duties that are incurred are the shopper's responsibility as each country has different Custom Duties and Laws of Taxation.