Returns, Refunds & Exchange Policy
CANCELLATIONS
All orders are processed as quickly as possible once received.
If you wish to cancel your order you must submit a cancellation request via email at sales@dukeanddaisystore.com as quickly as possible
Your cancellation request must include the following information:
- Subject Line: Order Cancellation Request
- Your order number
- The name and email address used to place the order
If your order has already left our warehouse, we can no longer assist you with a cancellation for your order.
RETURNS & EXCHANGES
If you need to return your item for a refund or exchange you must notify us via email at sales@dukeanddaisystore.com within 30 days of receiving your package (according to the tracking information).
After 30 days we can no longer offer you a refund or exchange.
To be eligible for a return or exchange your item must be in the same condition that it was in when you received it. It must also be in the original packaging.
We cannot accept returns or exchanges for the following items:
- Intimate or sanitary goods
- Health and personal care items
The following information is required to process your request:
- Your order number
- The name and email address used to place the order
- Reasons for return/Reason for exchange and a link to the product on our store that you'd like to exchange your product for
Please send the above information to us via email at sales@dukeanddaisystore.com
Our customer service team will provide you with relevant information to return your package.
As we are an international company and ship our orders worldwide, we utilize a global returns center in China.
All non-faulty returns are made at the customer's cost. We recommend using a trackable return shipping service. Duke and Daisy is not liable for any parcel lost during its return shipment to us.
REFUNDS
Once your cancellation or return has successfully been processed you will receive a refund notification.
Your refund will be processed back to the original method of payment within 3-5 business days.
LATE OR MISSING REFUNDS (if applicable)
If after 5 business days you still don't see your refund please check directly with your bank, credit card company or PayPal.
Depending on your bank's policies, refunds can sometimes take up to 7-10 business days.
Please contact us via email at info@dukeanddaisystore.com should you have further questions.
FAULTY ITEMS
In the rare event, your product becomes faulty or you receive an item with defects, you can request a replacement by notifying us via email at info@dukeanddaisystore.com within 30 days of receiving your package (according to the tracking information).
After 30 days we can no longer offer you a replacement.
Faults caused by the following reasons are not covered:
- Improper usage storage, or handling of the item
- Using the item in a way that it was not designed for
- Damage caused by impact, shock, sand/dust/dirt, dampness, leaking batteries, fire, theft, attempted theft, vandalism, corrosion, frost, flooding, earthquakes, lightning, or other adverse weather conditions
- Any accidental or malicious damage
The following information is required to process your replacement request:
- Your order number
- The name and email address used to place the order
- Photo or video evidence clearly showing the fault
If the case is deemed valid we will cover all costs to deliver a replacement as quickly as possible.